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Valet attendant

Company Name:
Ameristar Casino and Hotel
JOB DESCRIPTION:
_Position Summary:_
To provide valet parking, shuttle service, and bell/coat check services to Hotel/Casino guests in accordance with established policies and procedures.
JOB REQUIREMENTS:
_Duties and Responsibilities:_ .
Must maintain and follow all AAA four diamond standards for internal and external guests.
Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open hotel doors for guests during slow periods.
Must be able to work flexible hours including evenings, weekends, and holidays.
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
A Class C Commercial Drivers License required within 90 days of employment.
Must be able to provide shuttle service for Hotel/Casino guests.
Must have supervisor/manager approval on any shuttle service outside normal radius or use by internal guests.
Adheres to the guidelines of ACCB parking and retrieval procedures.
Explain to guests ACCB parking and retrieval procedure to ensure guest satisfaction.
Must be able to sprint to/from vehicles.
Maintain proper storage and labeling of guest keys and tags.
Maintain appropriate logbook or records during shift.
Ability to share or divide attention among several ongoing activities, projects or assignments.
Keep the valet area and front of hotel entrance neat and free of trash.
Must strive to answer the valet phone within 3 rings and maintain professional telephone etiquette
Hand out valet tickets and perform damage inspections of all vehicles before parked.
Hang coats and tag luggage for guests.
Deliver messages, packages, suitcases, and run errands as requested.
Deliver guest laundry to and from guest room.
Escort incoming guests to rooms, assist with luggage. Offer information pertaining to available services and facilities of the property, points of interest and entertainment attractions; Explain features of room.
_Required Knowledge and Skills:_
Excellent verbal and written communications skills.
Must know and abide by all applicable federal DOT, state, and local driving regulations.
Must be at least 18 years of age.
Able to drive a manual or standard shift transmission.
_Required Natural Behaviors:_
Driving record must meet driver eligibility requirements of Ameristar's insurance policy
Able to sprint to/from customer vehicles and reception area
Strong Organizational Skills
Must be able to display professional and friendly demeanor
Ability to perform various duties at one time
Must be able to demonstrate strong customer service skills while maintaining a fun and friendly environment
Ability to effectively work independently and as part of a team
Ability to follow all polices and procedures including by not limited to attendance, appearance, safety, and security policies

_Required Education and Work Experience:_
High school diploma or certificate from Educational Institute
Property: Ameristar Casino Council Bluffs
Job Code: AT024
Location: Council Bluffs, IA
Travel Involved: None
Employment Status: Part-Time
Category: Transportation

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