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Buffet host/cashier

Company Name:
Ameristar Casino and Hotel
JOB DESCRIPTION:
Create outstanding first and last impressions to all Guests by demonstrating "Big Hellos and Big Goodbye's" following prescribed Ameristar Signature Sequence of Service standards.
JOB REQUIREMENTS:
Adhere to established department and property policies and procedures regarding Guest service standards
Greet Guests utilizing established Ameristar Sequence of Service guidelines
Recognize Elite and regular Guests by using their name and identifying special requests
Effectively utilize Point-of-Sale system and adhere to all related cash handling procedures
Answer phone and coordinate reservations, special Guest requests, and messages
Gives information regarding daily specials, restaurants, marketing promotions, and shows
Respond to Guest requests or place Guest in contact with appropriate person for assistance
Ensure all established cost controls are followed
Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques
Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
Interact with fellow Team Members in a cooperative manner
Conduct continuous restaurant maintenance as required or necessary
Attend all required training classes and meetings
Abide by Health Department, Steritech, and all safety standards
Adhere to all state gaming regulations and liquor laws
Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
Adhere to established department and property policies and procedures
Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
Able to communicate effectively to Guests, Team Members and leaders
Able to work flexible hours: nights, weekends, and holidays
Property: Ameristar Casino Council Bluffs
Job Code: HS005
Location: Council Bluffs, IA
Travel Involved: None
Employment Status: Part-Time
Category: Food and Beverage

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