Manager Operations

Company Name:
Con-way, Inc.
Title: Manager Operations
Location: Iowa-Council Bluffs
Other Locations:
Job Summary:
This position is responsible for the performance of multiple operating locations in assigned sub-region. This includes, but is not limited to: Meeting daily customer shipping expectations, delivering against customer contract metrics, budget adherence, labor and asset management, and developing operational improvement programs to drive efficiency and effectiveness. Responsible for supervising team made up of typically exempt associates; includes providing training, monitoring work quality, coaching employees on performance and contributing to employee pay decision/changes. Hire, direct, train, and support established business controls to support distribution facility operations. Supervises and coordinates activities of workers by determining work procedures, preparing work schedules, and expediting workflow by properly utilizing employees and their hours.
Essential Functions:
Work with site manager to define requirements for operations and ensure that the implementation of new strategies and initiatives to effectively meet or exceed these requirements as well as customer expectations
Focus on LEAN techniques, quality management processes, and cost control methodologies within the operations to achieve company goals & profit levels; continued business growth; and long term relationships with customers.
Assigns duties and monitors work completion for accuracy
Manages performance continually; develops associates by providing training and coaching.
Maintains a safe work environment and fosters a positive team dynamic, resolving employee relations issues and administering corrective action as required
Ensures daily distribution and light manufacturing activities are executed and accountable for performance shortfalls - develop corrective action plans when performance falls below target
Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization''s policies and applicable laws
Responsible for exceeding customer metrics (cost, quality, and responsiveness)
Implement and coach Lean Warehousing System and processes
Lead start-up activities with cross functional teams
Daily interaction with internal and external customer is required
Personnel scheduling to support all shifts and accounts, plan and organize staff workload
Maintain documentation of processes that are followed by the department
Train associates so an up to date understanding of processes, policies and procedures are maintained.
Scope and Accountability:
Responsible for planning and end results through management of team(s); defines roles and responsibilities, plans for the department''s future needs and operations, counsels employees on performance and contributes to employee pay decisions/changes; may manage through other supervisors; or responsible for a small service center or warehouse. Contributes to the standards around which others will operate.
Qualification Requirements:
Knowledge:.Bachelor''s degree or equivalent. Degree in Logistics or related field preferred. (experience may substitute for education) MBA is a plus.
Must have capabilities to manage multiple tasks at the same time; and must have very high work level capacity.
Project Management
Understanding of Transportation Operations and Supply Chain Management
Strong organizational and time management skills; specifically documentation of all issues, communication with customers
Strong systems aptitude and must be proficient in MS Office application, with emphasis on Outlook, Word and Excel.
Production and labor planning/optimization
Experience with Warehouse Management Systems (WMS)- Material handling equipment and storage medium.
Distribution & Inventory management
Security and Safety:
OSHA, EH&S and MSDS regulations/compliance knowledge
Safety programs knowledge
Planning--Strategic and/or Tactical
Generate and Communicate metrics reporting.
Operational execution
Quality management system knowledge
LEAN Warehousing
ISO Knowledge
System process / orientation
Experience in ERP systems.
Personnel Management
Knowledge of behavioral interviewing & selection process
Delegation and review of work
Goal setting
Written and verbal skills with peers, subordinates, management and customers.
Meeting Facilitation.
Exhibits judgment in leading others to objectives
Personal ownership and accountability
Positive corporate citizen
Development of employees
Provide challenging and level-appropriate assignment
Constructive feedback (delivering and receiving)
Decision Making and Problem Solving
Able to use systematic approach in decision-making
Exhibit judgment and understanding of issues
Team Orientation
Versatility--able to modify personal style
Experience: This Position requires 5-10 years managerial experience (Education may substitute for years of experience) providing overall direction, implementation, and continuous improvement of logistics solutions in all phases of warehousing and distribution.
Physical Demands and Work Environment:
Physical Demands: While performing the duties of this job, the employee is occasionally required to travel by airplane and automobile; stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment. Must be willing to travel 35% of the time
We are proud to be an Equal Opportunity and Affirmative Action employer. M/F/D/V

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