Lead valet attendant

Company Name:
Ameristart Casino and Hotel
To oversee the operation of the valet lot and all Valet Team Members, and to provide excellent guest service in accordance with established policies and procedures.
Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
A Class C Commercial Drivers License required within 6 months of employment
Must be able to provide shuttle service for Hotel/Casino guests
Greet the guest with positive body manner, friendly demeanor, open hotel doors for guests
Must maintain and follow all AAA four diamond standards for internal and external guests
Must be able to sprint to/from vehicles
Keep the valet area and front of hotel entrance neat and free of trash
Maintain appropriate logbook or records during shift
Ability to divide attention among several ongoing activities, projects or assignments
Escort incoming guests to rooms, assist with luggage. Offer information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions
Deliver messages, packages, suitcases, and run errands as requested
Deliver guest laundry to and from guest room
Hand out valet tickets and perform damage inspections of all vehicles before parked
Hang coats and tag luggage for guests
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Must be able to work flexible hours including evenings, weekends, and holidays
Assign valet persons to park cars and hand out tickets
Keep management informed of changing conditions, traffic patterns, and customer requests, as well as employee needs
Make sure all valet attendants are presentable to guests
Property: Ameristar Casino Council Bluffs
Job Code: AT024
Location: Council Bluffs, IA
Travel Involved: None
Employment Status: Full-Time
Category: Hotel Operations

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